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Webb's Cigars Inc.

Hand Rolled in Texas
Damnear Perfect

WEBB'S CIGARS IS ROLLING INTO THE TEXAS BIKE RALLY ✦ NOV. 5–8 ✦ FIND THE WEBB'S CIGAR GARAGE AT 21ST & SEAWALL ✦ PREMIUM CIGARS • RALLY EXCLUSIVES • DAMNEAR PERFECT. ✦WEBB'S CIGARS IS ROLLING INTO THE TEXAS BIKE RALLY ✦ NOV. 5–8 ✦ FIND THE WEBB'S CIGAR GARAGE AT 21ST & SEAWALL ✦ PREMIUM CIGARS • RALLY EXCLUSIVES • DAMNEAR PERFECT. ✦WEBB'S CIGARS IS ROLLING INTO THE TEXAS BIKE RALLY ✦ NOV. 5–8 ✦ FIND THE WEBB'S CIGAR GARAGE AT 21ST & SEAWALL ✦ PREMIUM CIGARS • RALLY EXCLUSIVES • DAMNEAR PERFECT. ✦WEBB'S CIGARS IS ROLLING INTO THE TEXAS BIKE RALLY ✦ NOV. 5–8 ✦ FIND THE WEBB'S CIGAR GARAGE AT 21ST & SEAWALL ✦ PREMIUM CIGARS • RALLY EXCLUSIVES • DAMNEAR PERFECT. ✦WEBB'S CIGARS IS ROLLING INTO THE TEXAS BIKE RALLY ✦ NOV. 5–8 ✦ FIND THE WEBB'S CIGAR GARAGE AT 21ST & SEAWALL ✦ PREMIUM CIGARS • RALLY EXCLUSIVES • DAMNEAR PERFECT. ✦WEBB'S CIGARS IS ROLLING INTO THE TEXAS BIKE RALLY ✦ NOV. 5–8 ✦ FIND THE WEBB'S CIGAR GARAGE AT 21ST & SEAWALL ✦ PREMIUM CIGARS • RALLY EXCLUSIVES • DAMNEAR PERFECT. ✦

Home›FAQ

❓ Help Center

Frequently Asked Questions

Find answers to common questions about ordering, shipping, cigar care, and more. Can't find what you're looking for? Contact our team.

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Ordering

Placing orders, payment methods, and order management.

Browse our shop to find the cigars you love. Add items to your cart, then proceed to checkout. You'll need to provide your shipping address and payment information. All orders require age verification — you must be 21 or older to purchase.

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. Payments are processed securely through Stripe. We also accept Webb's Cigars gift cards and store credit at checkout.

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us immediately through our contact page. We can only make changes before the order has been shipped. Once a package is in transit, modifications are no longer possible.

Yes! We offer special pricing for bulk and corporate orders. For large quantities, custom branding, or event orders, please visit our Wholesale Partners page or contact us directly for a custom quote.

Absolutely. We use Stripe, an industry-leading payment processor, to handle all transactions. Your full credit card number is never stored on our servers. All data is encrypted using SSL/TLS technology to ensure your information remains safe.

Yes. During checkout, you'll see a field to enter your discount or promo code. Enter the code and click "Apply" to see the discount reflected in your order total. Discount codes cannot be combined with other offers unless otherwise stated.

Yes. After your order is successfully placed and payment is confirmed, you'll receive an order confirmation email with your order number, items purchased, and estimated delivery timeline. Please check your spam folder if you don't see it within a few minutes.

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Shipping & Delivery

Shipping methods, delivery times, and tracking information.

We offer free shipping on all orders. No minimum purchase required. Every order ships at no additional cost to you.

Orders are processed within 1–3 business days. Shipping times vary depending on your location and the carrier used. Most domestic orders arrive within 5–7 business days after processing. You'll receive a tracking number via email once your order ships.

Currently, we ship within the United States only. International shipping is not available at this time due to varying tobacco import regulations. We are exploring international options and will update our customers when this changes.

Yes. Due to federal and state regulations regarding tobacco products, an adult signature (21+) may be required upon delivery. Please ensure someone of legal age is available to sign for the package. Failure to receive the shipment does not qualify for a refund.

Yes. Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history. Tracking information is typically available within 24 hours of shipment.

If your tracking shows the package was delivered but you did not receive it, please contact the carrier first to file a claim. Then reach out to us through our contact page within 48 hours. We will work with you and the carrier to resolve the issue.

Yes. Customers are responsible for ensuring tobacco products can legally be shipped to their state. Some jurisdictions may restrict or prohibit tobacco shipments. Orders to restricted areas will be canceled and refunded. Please check your local laws before ordering.

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Returns & Exchanges

Return policy, damaged orders, and exchanges.

Due to the nature of tobacco products, all cigar sales are final. We do not offer refunds or accept returns on cigars or tobacco products. For full details, please review our Return & Refund Policy.

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product. We may offer replacement products or store credit at our discretion. Claims submitted after 48 hours may not be honored.

Cigars and tobacco products cannot be exchanged. However, unused accessories and merchandise may be eligible for exchange within 14 days if returned in their original, unopened condition. Customers are responsible for return shipping costs unless the item was defective.

Unused accessories and merchandise (cutters, lighters, humidors, apparel, etc.) may be eligible for exchange within 14 days of delivery if returned in their original condition with all packaging. Customers are responsible for return shipping costs unless the item was defective or incorrect.

To file a damage claim: (1) Take clear photos of the damaged packaging and product. (2) Visit our contact page and submit a claim within 48 hours of delivery. (3) Include your order number, photos, and a description of the damage. Our team will review your claim and respond within 1–2 business days.

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Cigar Care & Storage

Proper storage, humidity, and cigar maintenance tips.

Cigars should be stored in a humidor at 65–72% relative humidity and 65–70°F (18–21°C). This maintains the oils, flavors, and structural integrity of the tobacco. Without proper storage, cigars can dry out, crack, or develop mold.

The ideal humidity range is 65–72% relative humidity (RH). Many aficionados prefer the "70/70 rule" — 70% RH at 70°F. However, slightly lower humidity (65–68%) can enhance the smoking experience for some cigars by reducing burn issues.

When properly stored in a well-maintained humidor, premium cigars can be stored for years — even decades. In fact, many cigars improve with age as the tobacco flavors meld and mature. The key is consistent humidity and temperature control.

The 70 Ring Gauge is Webb's Cigars' signature size — a bold, oversized cigar that delivers an extended, luxurious smoking experience. It's our hallmark and what sets us apart. Learn more about our craft on the Our Craft page.

Use a sharp guillotine cutter or punch to make a clean cut just above the cap line. To light, use a butane torch or cedar spill — avoid regular lighters or matches with sulfur tips. Hold the flame just below the foot of the cigar and rotate it slowly until the entire foot is evenly lit. Take slow, gentle puffs to establish an even burn.

To season a new humidor: (1) Wipe the interior cedar with a damp cloth using distilled water. (2) Place a small dish of distilled water inside and close the lid. (3) Wait 24–48 hours and repeat if necessary. (4) Once the humidity stabilizes at 65–72%, your humidor is ready for cigars.

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Age Verification

Age requirements, verification process, and compliance.

You must be 21 years of age or older to purchase tobacco products from Webb's Cigars. This is in compliance with federal law (the Tobacco 21 Act) and applicable state laws.

We use age verification systems during the checkout process. You may be asked to confirm your date of birth, and we may use third-party verification services to confirm your identity. Additional documentation may be requested if verification cannot be completed automatically.

If we are unable to verify your age through our standard process, we may request additional documentation such as a government-issued photo ID. Orders that cannot be verified will be canceled and any payment will be refunded.

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Gift Cards

Purchasing, redeeming, and managing gift cards.

Gift cards are available in the Shop section of our website. Select your desired amount, add to cart, and checkout. The recipient will receive their gift card code via email, which can be applied at checkout for any future purchase.

Webb's Cigars gift cards do not expire. They can be used at any time for any purchase on our website. Gift card balances can be combined with other payment methods at checkout.

Yes. You can check your gift card balance by contacting our support team or by attempting to apply the gift card code at checkout, where the current balance will be displayed.

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Rewards Program

Earning, redeeming, and managing your rewards.

Simply create an account on our website to automatically be enrolled in the Webb's Cigars Rewards Program. You'll start earning points on every purchase right away.

You earn points on every dollar spent on our website. Additional points can be earned through account actions such as writing reviews, referring friends, and following us on social media. Check your rewards dashboard for current earning opportunities.

Redeem your points at checkout by selecting "Use Rewards" and choosing how many points to apply. Points are converted to a dollar discount on your order. Minimum point thresholds may apply.

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Wholesale

Wholesale partnerships, pricing, and applications.

Visit our Wholesale Partners page and submit an application. We partner with cigar lounges, retailers, bars, and event venues. Our team will review your application and reach out within 3–5 business days.

Minimum order quantities vary by product line. Contact our wholesale team directly for current pricing tiers, minimums, and available products. Custom branding options are also available for qualifying orders.

Still have questions?

Our team is here to help. Reach out and we'll get back to you promptly.

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