Due to the nature of tobacco products, all cigar sales are final. Webb's Cigars Inc. does not offer refunds or accept returns on cigars or tobacco products. This is a standard industry practice due to the perishable and regulated nature of tobacco. If you received a defective or incorrect item, please contact us and we will make it right.

All Sales Final

Due to the nature of tobacco products, all cigar sales are final. We do not offer refunds or accept returns on:

• ✦Opened cigar products
• ✦Any cigars or tobacco products
• ✦Personalized or custom orders

This policy is standard practice in the premium cigar industry due to the perishable and regulated nature of tobacco products.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product. We may offer replacement products or store credit at our discretion.

• ✦Claims must be submitted within 48 hours of confirmed delivery
• ✦Photos of damaged packaging and product are required
• ✦Claims submitted after 48 hours may not be honored
• ✦We may offer replacement products or store credit at our discretion

Accessories & Merchandise

Unused accessories and merchandise (cutters, lighters, humidors, apparel, etc.) may be eligible for exchange within 14 days of delivery if returned in their original condition with all packaging intact.

• ✦Item must be unused and in original, unopened packaging
• ✦Exchange must be requested within 14 days of delivery
• ✦Customers are responsible for return shipping costs
• ✦Return shipping is covered only if the item was defective or incorrect

How to Report a Damaged Order

Follow these steps to file a damage claim with our team:

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